Shipping Policy - colourpoponlinestore
At colourpoponlinestore, we are committed to providing reliable and efficient shipping services for all your ColourPop Cosmetics purchases. This Shipping Policy outlines the details of our shipping process, including service areas, processing times, delivery estimates, and related terms. By placing an order on our website, you acknowledge and agree to the terms outlined below.
1. Shipping Service Areas
We offer shipping to most countries and regions worldwide. During the checkout process, you can enter your shipping address to confirm if we deliver to your location. Please note that some remote areas or locations with restricted international shipping may not be eligible for delivery. If your location is unavailable, we will notify you promptly and assist with order cancellation or alternative arrangements.
2. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends, public holidays, and peak seasons such as Black Friday, Christmas, or New Year). Processing time includes order verification, product selection, packaging, and preparation for shipment. Please allow additional processing time during peak periods, as high order volumes may cause slight delays. You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email with tracking information once your order has been dispatched.
3. Shipping Methods & Delivery Estimates
We offer multiple shipping methods to suit your needs, with varying delivery times and costs. The available shipping methods for your location will be displayed during checkout, along with corresponding delivery estimates. Typical shipping methods include:
-
Standard Shipping: This is a cost-effective shipping option for non-urgent orders. Delivery times vary by destination, generally ranging from 5-10 business days for domestic orders (within the same country) and 10-20 business days for international orders.
-
Express Shipping: For faster delivery, you can choose our express shipping service. Domestic express shipping typically takes 2-4 business days, while international express shipping usually takes 3-7 business days. Please note that express shipping times are estimates and may be affected by customs processing or unforeseen logistics issues.
Delivery estimates are provided by our shipping partners and are not guaranteed. They begin from the date your order is dispatched, not from the date the order is placed. Factors such as customs delays, weather events, or regional logistics disruptions may extend delivery times, and we will keep you updated if we become aware of any significant delays affecting your shipment.
4. Shipping Costs
Shipping costs are calculated based on your shipping location, the weight and dimensions of your order, and the shipping method you select. The total shipping cost will be clearly displayed on the checkout page before you complete your payment. You are responsible for all shipping costs associated with your order, unless otherwise specified in a specific promotional offer (excluding free shipping promotions).
For international orders, additional fees such as customs duties, taxes, or import charges may apply. These fees are determined by the customs authorities of your country/region and are the sole responsibility of the recipient. We do not have control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information on potential fees before placing an international order.
5. Order Tracking
Once your order is shipped, we will send a shipping confirmation email to the email address associated with your order. This email will include a unique tracking number and instructions on how to track your package through our shipping partner’s website. You can also track your order status by logging into your account on our website (if you created an account during checkout) and navigating to the "Order History" section.
If you do not receive your tracking information within 24 hours of your order being processed, or if you encounter issues with tracking your package, please contact our customer support team at support@colourpoponlinestore.com with your order number for assistance.
6. Shipping Restrictions & Prohibitions
When placing an order, you confirm that the shipping address provided is accurate, complete, and accessible. We are not responsible for delays or non-delivery caused by incorrect or incomplete shipping information. If you realize you have provided an incorrect address after placing your order, please contact us immediately. We can only modify the shipping address if the order has not yet been processed for shipping (within 1 hour of order placement).
Certain ColourPop products may be subject to shipping restrictions due to local regulations (e.g., liquid products, aerosols). If any item in your order is restricted for delivery to your location, we will notify you and offer to remove the item from your order or cancel the order entirely.
7. Lost or Damaged Shipments
If your package is marked as delivered by the shipping partner but you have not received it, please first check with your local post office, neighbors, or building management (for apartment buildings) as packages may be left in a secure location. If you still cannot locate your package, contact us within 7 days of the estimated delivery date with your order number and tracking information. We will investigate the issue with our shipping partner and assist with resolving the matter.
If your package is damaged during shipping, please contact us within 7 days of receiving the package. Provide your order number, photos of the damaged package, and photos of the damaged products. We will review the information and arrange for a replacement or refund in accordance with our Refund Policy.
8. Contact Us
If you have any questions, concerns, or need assistance with shipping-related issues (e.g., order tracking, delivery delays, shipping costs), please contact our customer support team at:
Email: support@colourpoponlinestore.com
We aim to respond to all shipping inquiries within 24-48 business hours and resolve any issues promptly.
Last Updated: 2025-12-05
